AAIM's previous career center provider was too large and corporate, leading to several frustrations for users and the AAIM team. There was little room for customization of campaigns and templates, and the response time regarding potential customizations was often complicated and unclear, with insufficient information on feasibility. Additionally, constant changes in ownership made communication complicated, as AAIM’s points of contact frequently changed, hindering direct and consistent communication. This resulted in infrequent strategic discussions to share growth ideas and a lack of personal attention to AAIM’s account and career center.
AAIM benefits from a smaller, more focused team with dedicated points of contact at Web Scribble, ensuring their needs are heard and addressed promptly. They have direct communication with a dedicated Customer Success Manager, leading to immediate action on solutions to grow IM Career Source into a valuable resource.
Since partnering with Web Scribble, revenue has nearly doubled within the first year, with consistent profit and growth each quarter. Web Scribble’s digital career platform is robust and appealing, offering a user-friendly experience. The technology is innovative, and the Web Scribble team thoroughly explains each module to the AAIM team, enhancing their overall experience.