International Association of Fire Chiefs

Challenge

The International Association of Fire Chiefs (IAFC) is committed to leading, educating, and serving the fire and emergency service community. But when it came to career advancement, IAFC faced a significant challenge: their existing job board lacked usability, relevance, and engagement. Members struggled to find career opportunities tailored to their highly specialized needs, while employers had difficulty reaching the right candidates. The legacy system simply couldn’t keep pace with the needs of IAFC’s members and the employers trying to hire them.

Solution

Partnering with Web Scribble, IAFC launched a customized career center built specifically for their audience. The new platform was designed to meet both job seekers and employer needs—offering intuitive navigation, integrated resources, and impactful tools. Key enhancements included: A user-friendly embed feature, allowing visitors to preview jobs before logging in. An AI-powered chatbot for real-time assistance. Robust reporting tools to streamline internal tracking and support. A content-rich hub tailored to the career paths of fire service professionals.

Result

The new Web Scribble-powered career center has transformed how IAFC connects members and employers. With increased accessibility, better-qualified candidates, and easier site management, IAFC is now delivering real value to its community. The career center is now a trusted hub where fire service professionals can take the next step in their career, and employers can confidently recruit the talent they need.

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“Our members appreciate that they can call and talk to a real person if they have questions or need assistance with their posts. The job alert emails are useful and help job seekers stay on top of open positions in the market.”

Melanie Dolechek

Executive Director - Society For Scholarly Publishing

“I find the work that Web Scribble does on the platform to be highly beneficial, it's very well managed, and our sales revenues are excellent."

Sheila T. Costa

MA, PMP - Alliance For Academic Internal Medicine

“Working with Web Scribble has been a great experience and has made my job easier! Our members now have access to an easy-to-use job board and we’re continually growing our number of employers and job seekers.”

Nicole Goodman

Senior Marketing and Sales Manager

“Web Scribble personnel proved to be very professional throughout the transition process and made the whole process seamless and hassle-free. The continuous communications and guidance from Web Scribble was very helpful and educational. The career center platform was found to be user- friendly with a great variety of useful reports furthering the goal of our Society to provide this valuable benefit of jobs search and postings to our members.”

Olga Loukina

CPA, Director of Finance and HR

“It was effortless to work with a dedicated Web Scribble team. They made everyone’s jobs easier by assisting with the integration of our technology platforms since we don’t have in-house technical experience.”

Jennifer Nelson

Marketing & Sales